Decor Outdoor offers free regular shipping on all orders shipped to residential or commercial addresses within the contiguous United States. Orders are delivered Monday through Friday (excluding holidays).
We are an online-only luxury furniture and lighting boutique, and do not have a warehouse. Consequently, all orders are drop shipped directly from our manufacturers to your door. If your order includes items from more than one manufacturer, you will receive multiple deliveries. Because we are dependent on the on-hand inventory of our manufacturing partners, some items listed on our site may not actually be available right away. Please call us at 888.784.4644 or via our contact form with any stocking questions and we'll get in touch with the appropriate manufacturer for answers, before you place your order.
Small parcel items ship regular ground via delivery services such as FedEx, UPS or DHL. Orders typically take 2-3 business days to process and in-stock items will usually be delivered 3-5 days from the date that they ship (depending on origin and destination). If there is a delay, you will be notified by email. No signature is required for standard ground shipping, so you may want to make arrangements to have packages brought inside soon after delivery, if you are unable to receive it in person.
LTL (less than truckload) freight carriers are often used to deliver large or heavy items. They are different from regular ground carriers in that they do not automatically deliver products to your door. They will often pull up to the street curb outside your home and get the product to the ground. This is called curbside delivery. Sometimes, however, the liftgate (which helps lower the product from the truck to the ground) is not included in your service. In this situation, the product is usually light enough for a couple of people to lower it safely by hand. For an additional fee, some freight carriers will perform inside delivery, which means they will take your item inside the first threshold of your home. See White Glove Service below for additional premium delivery options.
In stock items shipping via freight usually take a bit longer to process than regular ground shipments. Because freight carriers may have to coordinate with many manufacturers to fill their trucks, it may be 7-10 business days before your order is picked up at the warehouse and another 7-10 days to deliver it to you. Freight carriers will contact you a few days in advance to schedule a delivery date and time frame. If miss your scheduled appointment, you will be charged a fee for the delivery attempt. Shipping is expensive, so be sure that at least one person is there to receive the order. See Receiving Freight Shipments below for additional instructions on inspecting your package(s).
Overnight, 2nd Day & Saturday Service
Rush delivery is available for some in-stock small package items for an additional charge. Call us at 888.784.4644 or use our contact form with your request and we'll verify if the item(s) are eligible for overnight, 2nd day or Saturday delivery. We'll reply ASAP with options and shipping charge estimates. Expedited shipping is only available for addresses in the contiguous 48 states and the delivery date is dependent upon the time of day the order is received.
White Glove Service
If you would like in-home delivery for large furniture items, you can request premium White Glove service at an additional charge. Upon delivery, the service technicians will:
- Bring the package to the room of your choice (restrictions may apply)
- Unpack your item(s)
- Complete any required assembly (if contracted)
- Discard packaging materials
White Glove service may not be available in all cities or if there is no access to freight elevators.
Delivering to Post Office Boxes
Our orders are typically shipped via FedEx, UPS or a regional freight carrier. Deliveries to post office boxes and military APO addresses are not available.
Delivering to Limited Access Addresses
Some addresses may not be accessible by freight carrier trucks or have limited access for ground deliveries. The customer is responsible for all additional delivery charges (e.g. ferry, local delivery services, etc). Please use our contact form to alert us of any special delivery requirements to ensure your order reaches the final destination.
Shipping to Hawaii, Alaska, Puerto Rico & the U.S. Virgin Islands
Decor Outdoor can ship most orders to U.S. addresses outside of the contiguous 48 states (Hawaii, Alaska, Puerto Rico and the U.S. Virgin Islands). However, the customer is responsible for shipping costs, including any relevant local taxes and duties. Please use our contact form to obtain a quote, prior to placing the order.
Currently, international shipping is not available via our website. If you are interested in shipping to Canada or Mexico, special arrangements can often be made for larger orders. The customer is responsible for international shipping costs, including any taxes or duties. Please use our contact form to obtain a quote, prior to placing the order.
Tracking & Receiving Shipments
Once your order has been received and reviewed by one of our fulfillment specialists, it is forwarded to the appropriate manufacturer for processing.
In-stock items are then assigned a tracking number from the associated shipping service. You will receive an email notification from Decor Outdoor with the shipper's webpage, your tracking number(s) and often the estimated delivery date. If your order ships via a freight service, your email message will also include the shipper's phone number to coordinate delivery. Use the webpage to monitor your order's progress and contact the shipper to solve any scheduling issues. If you ordered items from multiple manufacturers, please note that they will ship from different locations, have their own tracking numbers and will likely arrive at different times.
If an item is out of stock, Decor Outdoor will determine the manufacturer's estimated restocking date. You will receive an email with this information, so that you can decide what you would like to do. If you retain your order, we will keep you apprised of any changes in timing, since estimates can vary for a variety of reasons. Incomplete orders will not ship, unless arrangements are agreed upon. Once all items are in stock, the complete order will ship and tracking information will be communicated via email.
Receiving Freight Shipments
Your order will arrive approximately 7-10 business days from the shipping date. It takes slightly longer than a standard parcel delivery because they work off of appointments for residential deliveries.
The carrier will call in advance to schedule a delivery appointment, generally within a 4-hour window. The reason they need to call for an appointment is if one shipment does not deliver that day then the rest of the deliveries on that truck may be blocked. The reason they cannot offer an exact time of delivery is traffic congestion often makes it tough to make a precise time and a driver does not know how long a delivery will take until he arrives at a house and begins the process of unloading and delivering an order. Thus one delay creates a domino effect the rest of the delay.
Freight carriers normally only work Monday through Friday between 8 a.m. and 5 p.m. and are not available for weekend deliveries. If it is more convenient for you most carriers will allow for you to come to the local freight terminal and make a dock pickup. Simply ask the customer service person who calls you for an appointment about dock pickup if you are interested in this option.
Inspecting Packages & Items
The most important thing is to inspect the packages at the time of delivery, before you sign the carrier’s delivery receipt. Why? Because once you sign the delivery receipt without any notation of damage, you have signed off that the item is in perfect condition. Below are some actions to perform before signing the delivery receipt.
- Verify that the piece count correct
It is your responsibility to check that all items are correct and all pieces accounted for before you sign. If a box is missing, you may accept the delivered pieces, but make a note of the shortage on the delivery receipt, and contact us about the shortage. Make a note about what items you received and what items are missing.
- Check to see if the boxes or product(s) are damaged
As packages are handled, transferred and transported, minor superficial damage may occur to the packaging. If there is excessive damage to a box, the product may still be fine, but it is wise to note any dents, tears or water damage when the package is delivered. Ideally, you should also confirm that the items inside are undamaged, while the carrier is there.
- Accept or refuse delivery
Once you have signed the delivery receipt, including any notation of damage, make sure to ask the ground or freight carrier for a copy of the delivery receipt.
Receiving Damaged Shipments
Sometimes, despite all precautions, damages do occur. It is important that you note all issues and communicate with Decor Outdoor quickly, so that we can follow up in a timely manner.
To avoid concealed damages, we strongly suggest that you open all boxes with the driver present, if packaging damage points to possible product damage. If there is unacceptable damage to the packaging or product(s), you can opt to refuse the delivery. If this is the case, you will need to note the issues on the actual delivery receipt and write "refused due to damage." Immediately, take digital photographs of the damage and send the files, along with a description of all issues, via our contact form. This information and visual evidence will help resolve the claim with the carrier and/or manufacturer. We will follow up with you via email and/or phone, as we receive updates and instructions for getting replacement items sent to you.
If only part of an item or one of multiple items is damaged, you may wish to accept the order and request replacements. Make notations on the delivery receipt and email us pictures and descriptions. We will follow up with the manufacturer to see if replacement parts are available and request that any replacement items be sent promptly.
If you discover damages after the delivery is complete, please contact us within 24 hours so that we may resolve the situation immediately. Most manufacturers require damage claims within 72 hours, so it is imperative that you notify us promptly. Take digital photographs of all package and product damage and keep the original packaging, until directed otherwise.